Shipping and Delivery Policy


Company Name: Ruztec Innovations Private Limited
Website: www.ruztec.com

At Ruztec Innovations Private Limited (“Ruztec”, “we”, “our”, or “us”), we primarily provide SaaS (Software as a Service) products and digital solutions, which are delivered electronically. However, for any physical goods or promotional materials that may be shipped in special cases, the following policy applies.

1. Digital Product Delivery

  • All SaaS subscriptions, software access, and digital services are delivered electronically via:

    • Email (account credentials, links, files)

    • Secure client dashboards or portals

    • Cloud-based deployment (for B2B clients)

  • Delivery is considered complete once access credentials or links are sent to the registered email address.

  • If you face any delays or issues in accessing digital services, please contact us at info@ruztec.com within 48 hours.

2. Physical Product Shipping (If Applicable)

Occasionally, we may offer physical items such as:

  • Custom hardware setups (IoT, embedded solutions)

  • Promotional items or branded kits

  • Printed documents or reports (on request)

a. Shipping Methods & Carriers

  • We use standard courier services such as India Post, Blue Dart, Delhivery, etc.

  • Tracking information will be provided once the product is shipped.

b. Shipping Time

  • Domestic delivery: 5–10 business days

  • International delivery: 10–20 business days (if applicable)

Note: Delivery timelines are approximate and may vary due to external factors like logistics delays, holidays, or regional restrictions.

c. Shipping Charges

  • Shipping charges, if applicable, will be clearly stated at the time of ordering or invoicing.

  • Free shipping may be provided for specific promotional offers or on a case-by-case basis.

3. Order Tracking

For physical products, once dispatched, a tracking ID will be shared via email or SMS. You can track your order using the courier’s tracking system.

4. Delays & Non-Delivery

If your physical order has not arrived within the expected timeframe:

  • Contact us at info@ruztec.com with your order ID

  • We will coordinate with the courier to resolve the issue promptly

We are not liable for delays caused by natural disasters, pandemics, strikes, or customs clearance.

5. Address Accuracy

Please ensure your shipping address and contact details are accurate at the time of ordering. We are not responsible for delivery issues caused by incorrect or incomplete information.

6. Contact Us

For any shipping or delivery inquiries, please contact:

Ruztec Innovations Private Limited
📧 Email: info@ruztec.com
🌐 Website: www.ruztec.com
📞 Phone: +918583096121

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