Cancellation and Refund Policy


Company Name: Ruztec Innovations Private Limited
Website: www.ruztec.com

At Ruztec Innovations Private Limited (“Ruztec”, “we”, “our”, “us”), we value transparency and clarity. This Cancellation and Refund Policy outlines how cancellations, renewals, and refunds are handled for our SaaS products and services.

1. Cancellation Policy

a. Subscription Services

  • You may cancel your subscription at any time by emailing support@ruztec.com or through your account dashboard (if available).

  • Cancellation will stop the auto-renewal of your plan, but you will retain access until the end of the current billing cycle.

  • No partial or prorated refunds will be issued for unused days in the subscription period.

b. Custom Development Projects

  • Once a custom project has commenced (design, development, or any component delivered), cancellation is not eligible for refund unless mutually agreed in writing.

2. Refund Policy

a. SaaS Subscriptions

  • We do not offer refunds for monthly or annual subscriptions that have already been charged.

  • Exceptions may be made in rare cases of system malfunction or double billing. Each case will be reviewed individually.

b. One-Time Payments & Setup Fees

  • One-time service fees, onboarding charges, or setup costs are non-refundable once the service has been initiated or delivered.

c. Duplicate Payment

  • If you believe you have been charged twice or in error, please contact us within 7 days of the charge for a resolution.

3. Free Trials

If a free trial is offered:

  • You will not be charged during the trial period.

  • At the end of the trial, your selected plan will automatically begin unless cancelled before the trial expires.

  • No refund will be issued if you fail to cancel the trial before billing occurs.

4. Refund Request Process

To request a refund (if eligible), please email us at info@ruztec.com with the following details:

  • Your full name and email

  • Date of transaction

  • Reason for cancellation or refund request

  • Invoice or transaction ID

Refunds, if approved, will be processed within 7–10 business days to the original payment method.

5. Policy Updates

Ruztec reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be posted on our website with an updated effective date.

6. Contact Us

For cancellation, refund requests, or billing inquiries, please contact:

Ruztec Innovations Private Limited
📧 Email: info@ruztec.com
🌐 Website: www.ruztec.com
📞 Phone: +918583096121

 
 
 
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